Due to the nature of our products, we do not accept returns or exchanges. If there is an error with your order, or something is damaged, please notify us within 72 hours of receiving your order so we can assist you. Either within the form of a refund, replacement or store credit. For wrong items or damaged items, we request photos to further assist customer.
We only allow cancelations within 24 hours of purchase, if your order has not been created, packaged or shipped AND if your sales rep has not been paid commissions on the sale. Please contact us with your name and order number so we may find out if a cancelation is possible. This is because our affiliate program pays our sales reps within 24-48 hours of sale AND we are a small batch company and begin working on orders as soon as they are placed. If an order is canceled and comes with any free product-free gift, free sample, free giveaway, by canceling the order, customer/rep will no longer receive that free item.
Currently, our policy is 3-8 business days. We appreciate your patience. Our company works 24/7 however we can only ship when the post office works, which is why our policy is in BUSINESS DAYS. Monday-Friday and some Saturdays and government holidays. Free products, rewards, etc. can take up to 45 days to receive.
We use USPS to ship. When your order ships, you will be sent an email with tracking. Please check your junk mail or spam before you contact us.
Affiliate orders-we strive to process your orders during the 3-8 business day span but sometimes can take longer as we try to complete YOUR customer's orders first.
International Customers: Please keep in mind that international customers are responsible for any and all customs duties, taxes, and brokerage fees that a shipment may incur. We are not able to determine the amount of these fees before shipping to you. Please familiarize yourself with your country's import restrictions/requirements prior to placing you order.
Lost Packages: We do not deem a package "lost" until 30 days from the day of shipping. At which time, please contact us with your order number and tracking number so we may address your case to determine the best solution.
Ordering AFTER these dates, we cannot guarantee on-time delivery
Christmas: December 10
**14 Days of Halloween
If you received a mouse, finger or scorpion in your order, please email us a photo of it with your invoice. Once verified, if you won a free product or goodie bag, you can either; 1) Have it shipped with a order you plan to place and you'll receive it with that order (3-8 business days). Just add a comment in the comment box at checkout. or email us after the order is placed with the order number and we will add it. or 2) If you do not plan to order and just want it shipped to you, you will receive the item/goodie bag within 45 days, as per our shipping of free product agreement from above. The 45 days is just a time frame-usually items are shipped sooner but we say 45 days in case any errors occur or we have high volume. Please let u know which method you prefer.