Due to the nature of our products, we do not accept returns or exchanges. If there is an error with your order, or something is damaged, please notify us within 72 hours of receiving your order so we can assist you. Either within the form of a refund, replacement or store credit. For wrong items or damaged items, we request photos to further assist customer.
We only allow cancelations within 24 hours of purchase, if your order has not been created, packaged or shipped AND if your sales rep has not been paid commissions on the sale. Please contact us with your name and order number so we may find out if a cancelation is possible. This is because our affiliate program pays our sales reps within 24-48 hours of sale AND we are a small batch company and begin working on orders as soon as they are placed. If an order is canceled and comes with any free product-free gift, free sample, free giveaway, by canceling the order, customer/rep will no longer receive that free item.
Promotions-any promo that indicates or discount or free item above a certain dollar amount: before shipping and after any discounts
Currently, our policy is 3-6 business days. We appreciate your patience. Our company works 24/7 however we can only ship when the post office works, which is why our policy is in BUSINESS DAYS. Monday-Friday and some Saturdays and government holidays. Free products, rewards, etc. can take up to 45 days to receive.
We use USPS to ship. When your order ships, you will be sent an email with tracking. Please check your junk mail or spam before you contact us.
Affiliate orders-we strive to process your orders during the 3-8 business day span but sometimes can take longer as we try to complete YOUR customer's orders first.
International Customers: Please keep in mind that international customers are responsible for any and all customs duties, taxes, and brokerage fees that a shipment may incur. We are not able to determine the amount of these fees before shipping to you. Please familiarize yourself with your country's import restrictions/requirements prior to placing you order.
We are a US company so we process in USD, however, for Canada customers, there's always a currency conversion when Canada customers order, as they are using their credit cards or PayPal in CAD. It may be processed in USD, but it's being charged in CAD. The transaction would have been processed in USD (Our default currency because we are based in the United States). But there's a conversion. The CAD site we have shows the prices in CAD and what you pay. When a shopper is checking out, the payment is always processed using the store's default currency. Shoppers will see their display currency as well as which currency they will actually be charged. Additionally, all invoice emails will display prices using the store's default currency. Like any other e-commerce store, credit card processors process payment, which is then converged by your credit card/bank, depending on different currencies.
Lost Packages: We do not deem a package "lost" until 30 days from the day of shipping. At which time, please contact us with your order number and tracking number so we may address your case to determine the best solution. We are not responsible for missing or stolen packages. Please contact your local post office first with your tracking number. If a package is returned to us because the incorrect address was entered at time of ordering, customer is responsible for re-shipping fees. If they choose to cancel, they will only get a refund for the cost of the items, not the first attempted shipping fees.
Ordering AFTER these dates, we cannot guarantee on-time delivery
Easter: April 10